Support

Need help with Clementine? Write to us and we'll reply as soon as we can.

Questions and answers

How do I start my own list?

Clementine opens with an example family so you can look around. Go to Family and tap Start my own family, then tap again to confirm.

How do I add many gifts at once?

Go to People and tap Paste list. Put one gift on each line. Write a name and a colon, like “Luke: running watch, headlamp”, to add gifts for several people at once. New names become new people.

What does Clementine Pro include?

The free version plans gifts for up to three people and includes every feature. Pro removes the limit and includes all future Pro features. It is a one-time purchase, not a subscription.

I bought Pro on another device. How do I get it here?

Reminders don't appear.

In Clementine, go to Family and turn on Remind me before gift days. Then check Settings, Notifications, Clementine and allow notifications. Reminders arrive at 9:00 one week and one day before each gift day.

Which gift days are included?

Under Family, Gift traditions, choose the UK, the US, Slovenia, Croatia, Austria, Germany, the Netherlands or Other. This sets the days you plan for.

Can my family share one list?

Not yet. Today each device keeps its own list. Sharing through iCloud is in the works.

Where is my data, and how do I delete it?

Only on your device. To clear everything, go to Family and tap Start my own family. Deleting the app also deletes its data.